FAQ

Q: Can I use my credit card safely on your website?
A: Yes, of course! You can make your purchases totally securely at www.by-julz.com. We work with Mollie, which is a company specialised in online payments. So totally safe. 

Q: When will my purchase be debited from my credit card? 
A: Www.yogabyjulz.com will charge the full amount to your credit card when you place your order.

Q: Where is my order? 
A: When we have made your order, you will receive a tracking number. Can I ask to have a little patience. I am very busy managing a business, a family and a husband ;), so sometimes it takes a little longer to send your items. I also depend on the companies like Bpost, DHL or DPD and they are extremely busy too. 

Q: How will I know when my order has been dispatched? 
A: The moment your order is dispatched, we will send you an e-mail confirmation with your tracking information. Don’t forget to check your junk mail folder!

Q: Do you deliver internationally? 
A: Yes, we send our international orders via DHL, DPD or Bpost. The delivery time depends on the carrier to the final destination, but you can expect an average of between 2 and 3 days for Europe and 1 to 2 days for Belgium.

Q: Can I get my order delivered faster? 
A: No, we get it, you want your goodies to be delivered asap, but that is just not possible, unless you come to Bruges and pick your goodies up. That is also a possibility. 

Q: What forms of payment do you accept? 
A: Currently, we accept Visa, MasterCard, Bancontact, Paypal, iDeal and some other. 

Q: Can I return or exchange my purchased item? 
A: Your satisfaction is our top priority and we do our best to satisfy our customers with each order. If Yoga By Julz product(s) does not meet your needs, not to worry. Simply return the product in its original packaging, in perfect condition within 15 days from the day following that on which you received the parcel, to: BeBillie - Kruisvest 5B - 8000 Brugge

Q: What if something is wrong with my order? 
A: If you notice that the clothes are damaged upon delivery, please contact us as soon as possible (preferably within 24 hours). You can contact us via telephone on +32488412338 on working days or via e-mail hello@yogabyjulz.com. We can work on a solution together. The product needs to be returned to BeBillie - Kruisvest 5B - 8000 Brugge. Return products always need to be sent to us in their original packaging.

Q: Why do I need to register an account first? 
A: When you place your first order, we ask you for your personal details in order to deliver your order for the attention of the correct person and to the correct address. With every next order you place, your e-mail address and password will suffice. You can always amend these if necessary. You can register a personal account/file at all times or you can log in with the details you have provided.

Q: What if I can’t remember my password? 
A: If you can’t remember your password, you can click ‘forgot your password?’ when confirming your order. You will then receive an e-mail from us with a new password.

Q: Companies: how do I ask for an invoice? 
A: You can log in with your company name. Register an account for your company first. In the box with suggestions you can put your VAT number. I will send you a invoice per email. 

Q: Can I order a gift card? 
A: Off course. Simply click 'gift voucher' on the website. Choose the amount you wish to give. The voucher and the code are emailed to you automaticaly. You can print it and give as a present or you can email the voucher. 

Q: How do I use my gift card? 
A: Very simpel: choose your legging, top or sweater or all of these and at checkout use the code on your voucher. The amount will automatically be reduced by the maount on your voucher. You don't have to use the whole amount at once. 

Q: More questions? 
A:If you cannot find your question in our list, you can contact us via e-mail: hello@yogabyjulz.com. We will reply to your question as soon as possible.

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